Sales contract
This translation is provided for convenience. In the event of any discrepancy, the French version of this document prevails.
These terms apply to any order placed with Artaun Hosting, registered association, SIRET 104 908 496 00011, 1 rue des Aziaux, 52410 Eurville-Bienville, France, [email protected] ("Artaun"), by a consumer or business client ("the Client"). Provisions specific to consumers do not apply to business clients.
The essential features of each offer (processor, memory, storage, limits, options) are presented on artaun.fr and repeated on the order page of the client area before payment. Offers are available within the limits of available capacity.
Prices are shown in euros, all taxes included (VAT not applicable, article 293 B of the French General Tax Code). The price of a longer term (3, 6 or 12 months) includes the displayed discount. The applicable price is the one displayed when ordering; if our prices change, the price of an active service only changes at renewal, after at least one month's notice.
Orders are placed from the "Order" page of the client area: choice of plan and term, full summary (price, possible fees, discount, total), acceptance of these terms, then payment. The order is final once payment is confirmed; an invoice is immediately available in the client area.
Payment is made by card (Stripe), PayPal, account balance or cryptocurrency depending on the methods offered. Card payments are processed by the payment provider: Artaun never receives or stores card numbers. A card saved by the Client may be used to pay renewal invoices if the Client has chosen so.
Services are made available automatically after payment, usually within minutes, once any configuration choices have been made. If delivery is impossible within 72 hours, the Client may cancel the order and receive a full refund.
Each service is subscribed for the chosen term (1, 3, 6 or 12 months) and is not renewed without payment: a renewal invoice is issued before the due date and a reminder is sent. The Client may request termination of a service at any time from the client area; it takes effect at the end of the paid period, free of charge.
If payment is not made by the due date, the service is suspended, then deleted with its data after the grace period shown in the client area. We advise you to retrieve your data before the due date.
Consumer Clients have fourteen days from subscription to withdraw, without giving any reason, by writing to [email protected] or through a ticket (articles L221-18 et seq. of the French Consumer Code). The refund is made within fourteen days using the same means of payment.
When the Client has requested that the service start before the end of this period, as is the case with immediate delivery, the Client owes an amount proportional to the service provided until withdrawal (article L221-25). Domain names, registered with a registry as soon as they are ordered, cannot be withdrawn once registered (article L221-28).
Artaun has an obligation of means. It is not liable for damage caused by the Client, a third party or force majeure. For business clients, Artaun's liability is limited to the amount paid for the service concerned during the last three months and excludes indirect damage. These limitations do not apply to consumers in the event of gross negligence or personal injury.
Consumer Clients benefit from the legal warranty of conformity for digital content and services (articles L224-25-12 et seq. of the French Consumer Code): in the event of a lack of conformity, they may obtain that the service be brought into conformity or, failing that, a price reduction or termination of the contract.
Any complaint can be sent to support (ticket or [email protected]); we reply within fifteen days. In the event of a persistent disagreement, consumer Clients may use a consumer mediator free of charge (article L612-1 of the French Consumer Code) as well as the European online dispute resolution platform.
These terms are governed by French law. Failing an amicable settlement, disputes are brought before the competent courts; consumers may refer to the court of their place of residence.
Get in touch : [email protected]
