Cancelling or suspending a service

How to request cancellation of a service on Artaun Hosting, the difference between suspension and permanent cancellation, and what happens to your data.

Updated

Immediate cancellation or at term

From a service's detail page, in My services, the cancellation option usually offers two choices:

  • immediate cancellation: the service stops at once, without waiting for the end of the period already paid;
  • cancellation at term: the service stays active until the end of the current period, then isn't renewed.

What happens to your data

Depending on the service type:

  • VPS and Pterodactyl: data is permanently deleted after the cancellation takes effect, usually after a short grace period. Make a local backup first.
  • Plesk hosting: same logic — export your databases and files before the end date.

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